Conversation signal
“I still haven't received my refund. Can someone actually help?”
Related conversations
1,284
Decision intelligence for production AI agents
Know what users need. Fix what your agent misses.
Moduna turns production conversations into ranked intent, unresolved demand, and clear product and agent improvements—without manual transcript review.
Connect the stack you already run. Start with production evidence, not another manual review queue.
Example intent flow
Production conversations → roadmap action
Detected intent
Refund escalation
42% non-resolution
Repeated goal, rising frustration, unresolved outcome.
Ranked improvement
01
Add guided refund escalation workflow
Decision owner
Product + agent teams
From scattered conversations to a ranked product decision—without reading transcripts one by one.
Works with your agent stack
- OpenTelemetry
- LangChain
- Vercel AI SDK
The problem
Your agent can look healthy while users stay stuck.
Traditional observability can confirm that a model responded and a tool ran. It cannot tell product teams whether the user achieved their goal—or which missing workflow is costing the business.
The signal is already in production.
What teams lack is a reliable intent layer that turns thousands of conversations into a decision.
Intent is buried
Users reveal their goals inside conversations, but those signals are scattered across thousands of chats.
Failures are silent
The agent may respond without throwing an error, while still failing to resolve the user's intent.
Roadmaps are guessed
Teams rely on manual reviews, loud customers, and anecdotal feedback instead of structured intent data.
The solution
Turn production conversations into a decision system.
Instrument the agent once. Moduna continuously groups real user goals, detects where resolution breaks, and ranks the product or agent improvements worth acting on.
- Intent clusters
- 01
- Failure patterns
- 02
- Ranked actions
- 03
Python
from moduna import Instruments, Moduna
moduna = Moduna()
moduna.init(
{
"app_name": "customer support",
"framework": Instruments.LANGCHAIN,
"api_key": "mod_...",
}
)Opportunity radar
Find demand before it becomes a feature request.
See emerging needs, repeated workarounds, and high-value conversations that point to the next workflow, feature, or revenue opportunity.
Example emerging opportunity
Enterprise pricing handoff
+38%
Blind-spot detection
Catch failures that traces call successful.
Detect unresolved intents, clarification loops, missing handoffs, and confident answers that never actually help the user finish the job.
42%
Non-resolution
32%
Frustration rise
14
Blind spots
How it works
From production signal to the next decision.
- 01Connect
Add Moduna to the agent stack you already run.
- 02Detect
Cluster real conversations into goals, friction, and unmet demand.
- 03Improve
Turn ranked blind spots into the workflow, prompt, or product change that matters next.
Shared production truth
One intent layer. Every team knows what to do next.
Product leaders and agent teams work from the same production evidence, reframed around the decision each group owns.
Executives
See whether your AI agent is solving the right problems.
- Top unresolved intents
- High-friction workflows
- Missed automation opportunities
- Business-impacting failure patterns
Product Teams
Build from real user demand, not guesswork.
- Emerging user needs
- Recurring intent clusters
- Feature opportunities
Agent Teams
Improve agent behavior faster.
- Failed handoffs
- Clarification loops
- Confusing responses
Product evidence
The intent dashboard for AI agent teams.
Moduna shows what users want, where the agent breaks, and what to improve next.
12.4k
Conversations analyzed
38
Intent clusters detected
27%
Average non-resolution rate
14
Agent improvement opportunities found
Executive summary
Top opportunityThis week's top intent opportunity: Refund escalation
Why it matters: Refund-related conversations account for 18% of unresolved demand. Frustration is up 32% week over week, and 42% of these conversations fail to reach resolution.
Recommended agent improvements
Ranked opportunities for the next roadmap review
1
Add guided refund escalation workflow
2
Improve billing dispute handling
3
Route enterprise pricing questions to sales earlier
Intent clusters
Ranked by unresolved demand and likely agent impact
| Intent | Volume | Failure Rate | Impact | Recommended Agent Improvement |
|---|---|---|---|---|
| Refund escalation | 1,284 | 42% | High | Add guided refund workflow |
| Billing dispute | 912 | 36% | High | Improve resolution policy |
| Subscription cancellation | 740 | 29% | Medium | Add retention flow |
| Enterprise pricing | 418 | 25% | High | Route to sales earlier |
| Password recovery | 390 | 18% | Medium | Improve authentication handoff |
Intent trends
Loading dashboard chart view
Start with production truth
Build the next improvement from what users actually need.
Connect Moduna to the agent you already run. Turn every production conversation into evidence for a better product and a more capable agent.